Shipping and Return PolicyWe strive to satisfy, and our quality keeps returns to a minimum. However, if you ever find you need to return one of our kitchen organization products we want to make that process as smooth and efficient as possible. A Return Authorization is required for all returns. All items must be returned in the original condition and the original packaging. You must contact us within 15 days of receiving the order to initiate the return or exchange. You can either call us at 623-780-2555 or email us at firstname.lastname@example.org
Not SatisfiedAll of shelves that slide pull out shelves are custom made, so we limit returns to two shelves. We are subject to restocking fees on our other lines of kitchen accessories and kitchen shelving storage products, so we want to keep returns to a minimum. However, if you are not satisfied with any product from Shelves that Slide you may return it postage paid within 15 days of receiving it for a refund of your purchase price minus a 25% restocking fee for all items. You are responsible for the shipping costs, and you must receive a return authorization number before shipping the product back. This applies to a maximum of two pull out shelves.
Your MistakeYou are human, occasionally you will make a mistake measuring your cabinets. We recommend measuring twice and reading the measuring guide carefully, but if you make a mistake don't worry. Call or email us with the correct information to get a return authorization number. Send us the product back postage paid within 15 days of receiving it, we will get the proper size shipped out at no additional charge for up to two shelves. If you ordered more than two shelves to start with, and all of the shelves were measured wrong, you will be responsible for shipping both ways and a $12 per shelf re-cut fee will be charged.
Our MistakeWe are humans and occasionally we make mistakes. If we make a mistake on any item, simply email us within 15 days of receiving it . We will get the correct size shipped out along with a pre-paid label to return the incorrect item, postage paid.
Missing itemsIf you are missing anything or need additional parts, please call or email us and we will get you the items required.
CancellationIf you decide you need to cancel an order for our custom pull out shelves for any reason, there will be a cancellation charge of up to 25% depending on how far into production we are. If you cancel an order before we have started production, there will not be a cancellation fee.
The bottom line is we aim to please and we will do what we can within reason to make sure that you are a satisfied customer. We have been in business for almost 30 years providing pantry pull out shelving and kitchen cabinet accessories such as sliding shelves or pull outs pantry shelving and other kitchen accessories and kitchen organization products such as lazy susans and tip outs. We also have TV sliders, TV swivels and sliding trash systems to help organize your life. We feel we build the top quality pull out shelf on the internet and we want to be the number one pull out shelf company. We have found our customers to be some of the best people around and we feel you deserve the best pull out kitchen shelves pantry shelving and kitchen shelving products and service available.